Frequently Asked Questions

Do you offer free upgrade?
We offer free in version upgrades... meaning if you were to purchase aspWebCalendar 3.0 you would receive any updates in the 3.x range free.  We then offer current customers a discounted upgrade cost to move to the next major version.

Will your scripts work with ChilSoft ASP?
We do not do any testing with ChilSoft on Unix based servers.  All of our products require a Windows based server to operate correctly.

Do you provide telephone based support?
Currently NO, many of our customers are from overseas, and as we are a US based company it is very difficult to provide all of our customers with telephone support.  We have a support ticket system that is used for our current customers to submit support tickets to our staff.

Do I get full access to the source code?
YES, all of our products are simply .asp scripts and you have full access to make any modifications you need to.  Our scripts are however still bound by our license agreement.

Why don't you offer downloadable trial versions of your products?
Since our products are just .asp scripts it is very difficult to limit the functionality of the script, any changes we could make to the code could easily be undone.

 Pre-Sales Contact Form
If you are emailing about a problem with one of our scripts please make sure you check our knowledgebase first... fixes for the most common errors can be found there!

If you have a pre-sales question about one of our products or services feel free to send it to use via email... Simply fill in the simple form below, it will help us route your inquiry to the proper support person so we can help you more quickly and accurately.

If you are a current customer and are having a problem with one of our products please login to our secure customer area and submit a support ticket...

Are you a current customer? Yes No
Where did you hear about us?
What are you inquiring about:
Your Name:
Company Name:
Your Email Address:
Would you like to receive product/update information via email? Yes No

Note: In no way do we sell or distribute any information we collect from you on any portion of our site. For more info please see our Privacy Statement at the bottom of any page.

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